Last Updated: 1^st February 2026

1. Introduction

Polistas Hospitality (“we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website, services and travel experiences.

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant international privacy standards.

By using our website or services, you agree to the practices described in this policy.

2. Who We Are

Polistas Hospitality is a hospitality management and destination management company providing travel planning, accommodation coordination and hospitality advisory services across Africa.

Contact Details:
Email: contact@polistashospitality.com
Website: www.polistashospitality.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly

• Full name
• Email address
• Phone number
• Nationality and travel preferences
• Booking and enquiry details
• Passport information (when required for travel arrangements)
• Special requests (dietary, accessibility or travel needs)

b. Automatically Collected Information

When you visit our website:

• IP address
• Browser type and device information
• Pages visited and browsing behavior
• Cookies and analytics data

c. Information from Third Parties

We may receive information from:

• Travel agents or partners
• Accommodation providers
• Payment processors
• Marketing platforms

4. How We Use Your Information

We use personal data to:

• Respond to enquiries and travel requests
• Design and manage travel itineraries
• Process bookings and reservations
• Coordinate services with partners and suppliers
• Provide customer support
• Improve website performance and user experience
• Send travel updates, newsletters or marketing communications (with consent)
• Meet legal and regulatory obligations

We only process personal data where we have a lawful basis to do so.

5. Legal Basis for Processing (GDPR)

We rely on one or more of the following lawful bases:

• Contractual necessity: To deliver travel or hospitality services you request.
• Consent: For marketing communications and newsletters.
• Legitimate interests: To improve services and business operations.
• Legal obligation: To comply with applicable laws and regulations.

6. Sharing Your Information

We may share your information with trusted third parties strictly where necessary, including:

• Hotels and accommodation providers
• Tour operators and destination partners
• Airlines and transport providers
• Event or experience organizers
• Payment processing providers
• Professional advisors or legal authorities where required

All partners are expected to handle your data securely and lawfully.

We do not sell personal data to third parties.

7. International Data Transfers

As a travel company operating across multiple countries, your personal data may be transferred internationally to destinations where services are delivered.

Where transfers occur outside GDPR-recognized jurisdictions, we ensure appropriate safeguards are implemented to protect your information.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill travel services
• Meet legal or accounting requirements
• Maintain client relationship records

Typically:

• Enquiry data: up to 24 months
• Booking records: up to 7 years (financial compliance)

9. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (“Right to be Forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at:
contact@polistashospitality.com 

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure systems and access controls
• Encrypted communications where applicable
• Limited staff access to sensitive data
• Trusted service providers

While we take reasonable precautions, no internet transmission is completely secure.

11. Marketing Communications

You will only receive marketing communications if you:

• Opt in through our website or
• Provide consent during enquiry or booking.

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

12. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze performance. For details, please review our Cookies Policy.

13. Children’s Privacy

Our services are not directed toward children under 16 without parental or guardian involvement. We do not knowingly collect personal data from minors without appropriate consent.

14. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated revision date.

16. Contact Us

For questions, requests or privacy concerns, please contact:

Polistas Hospitality
Email: contact@polistashospitality.com
Website: www.polistashospitality.com